How to Initiate a Return or Exchange

Once product is delivered, we accept only an exchange of products within 2 days from date of delivery, only in case there is a significant difference in the products ordered from the products delivered like wrong colour, wrong size or damaged product (Applicable for customers who ordered one and received different one Only).

  • Unpacking video is mandatory for all claims related to damage or missing items. This video will serve as proof.
  • Contact our support team with an image and unpacking video showing the defective or damaged area.
  • Once confirmed by us, we will provide the return address and further instructions.
  • After sending the return parcel, share the courier receipt with us, and we will reimburse the shipping charges.(upto 100 only)
  • Please note, that we do not offer courier pick-up services  

Steps For Returning An Item

Contact our team within 2 days of delivery.

Ensure the product is in its original condition (unused, unaltered, and unsoiled).

Package the item securely,neatly and send it to the return address provided by our team.

Processing Your Return

Once we receive your returned item and verify its condition, we will initiate the refund/ exchange process. This typically takes 2 working days

Refunds

In case we initiating the refund, your bank may take an additional 5 to 7 business days to process the refund. Please note that transaction charges/payment gateway charges/refund charges will be deducted from the amount you paid. Payment gateway charges range from 0.1% to 3.5% of the transaction amount, depending on the mode of transaction used.

Important Notes

Since, we don’t have a provision to pickup the delivered products back. kindly send it back to the below address through any courier available in your region and send us the courier slip and we will pay you back the courier charges (Upto Rs. 100 Only).

Size Exchange

If there is a size issue, exchanges will be accepted under the following conditions:

  • Contact our support team within 2 days of delivery.
  • we don’t have pickup option you have to send courier to the given Address by the supports team
  • Courier charges for sending the parcel back will be paid by the customer.

Kindly make sure the Product and its Packaging should be in its original condition (should be unused, unaltered, unsoiled). If there is any issue with the size then the courier charges has to be completely taken care by the customer only.(mostly we don’t do exchange for Sizes)

If you’re unsure of the correct size, share your recent measurements with us, and we’ll help you choose the right size.

Processing Your Return

Once we receive and verify the returned item, we will initiate the exchange process, which typically takes 2 working days.

If the replacement product is not available, you may select an alternative product. Refunds are not available.

OFFER ZONE ITEMS

Returns and exchanges are not accepted for offer zone items or items purchased on sale.

Customer Support

For any doubts or further assistance, send a message on WhatsApp at +91 6384815122.

We are committed to providing you with the best shopping experience possible. If you have any questions, concerns, or need assistance with your order, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure that your experience with us is nothing short of exceptional

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