CAPRI

Once product is delivered, we accept only an exchange of products within 24 hours from date of delivery, only in case there is a significant difference in the products ordered from the products delivered like wrong colour, wrong size or damaged product (Applicable for customers who ordered one and received different one Only). Please note: Slight color variations may occur due to color theory differences in cameras. These are not considered defects. We do not offer returns or exchange

• Unpacking video is mandatory for all claims related to damage or missing items. This video will serve as proof.
• Contact our support team with an image and unpacking video showing the defective or damaged area.
• Once confirmed by us, we will provide the return address and further instructions.
• After sending the return parcel, share the courier receipt with us, and we will reimburse the shipping charges.(upto 100 only)
• Please note, that we do not offer courier pick-up services

Steps For Returning An Item

Contact our team within 24 hours of delivery.

Ensure the product is in its original condition (unused, unaltered, and unsoiled).original packaging, folding and tags all should be in original condition to accept any exchange

Package the item securely, neatly and send it to the return address provided by our team.

Exchange/replacement shipping will be processed only after the original item passes the quality check (unused & unwashed) with the product tags intact. 

We strictly DO NOT EXCHANGE if the product is not in good condition.

Processing Your Return

Once we receive your returned item and verify its condition, we will initiate the refund/ exchange process. This typically takes 2 working days

Cancellation policy

Upon order confirmation, a 1-hour cancellation window is available, during which you can cancel your order, kindly whatsapp us

In such cases, the order will be cancelled, and the amount minus the non-refundable 5% payment gateway charges will be processed to refund within 1–3 working days after the cancellation request. As refunds are credited via Payment Gateway you had paid to, in some circumstances, it might take up to 7 working days. 

Once the cancellation window is closed, the order can no longer be cancelled.

Cancellation post-shipment:

Cancellation is not possible once the order is shipped from our end. Orders are consider to be In-transit & Can not be stopped or re-directed.

Refunds

In case we initiating the refund, your bank may take an additional 1 to 3 business days to process the refund. Please note that transaction charges/payment gateway charges/refund charges will be deducted from the amount you paid.

Total deduction of 15% from transaction amount(From the Product value, shipping charge wont be added). Shipping charge wont be refunded.

Important Notes

Since, we don’t have a provision to pickup the delivered products back. kindly send it back to the below address through any courier available in your region and send us the courier slip and we will pay you back the courier charges (Upto Rs. 100 Only). only for damage items received

Size Exchange

If there is a size issue, only exchanges will be accepted under the following conditions:

• Contact our support team within 2 days of delivery.(After that we wont accept any Exchange)
• we don’t have pickup option you have to send courier to the given address by the support team
• Courier charges for sending the parcel back(2 way charges) will be paid by the customer.( for exchange shipping charge will be get based on weight of the product)
• Exchange will be done 1 time only for sizes 
• Exchange parcels must be shipped within 2 working days from the date of approval. Requests where the parcel is dispatched after 2 working days from your End will not be accepted.
• No Size Exchange Accept for Product brought on Offer Zone and sale Product

Kindly make sure the Product and its Packaging should be in its original condition (should be unused, unaltered, unsoiled). If there is any issue with the size then the courier charges has to be completely taken care by the customer only.(mostly we don’t do exchange for Sizes),original packaging, folding and tags all should be in original condition to accept any exchange

Exchange/replacement shipping will be processed only after the original item passes the quality check (unused & unwashed) with the product tags intact. 

If the package not in original condition will not accept for exchange, Exchange parcels must be shipped within 2 working days from the date of approval. Requests where the parcel is dispatched after 2 working days will not be accepted.

We strictly DO NOT EXCHANGE if the product is not in good condition.

If you’re unsure of the correct size, share your recent measurements with us, and we’ll help you choose the right size.



Processing Your Return

Once we receive and verify the condition of returned item, we will initiate the exchange process, which typically takes  5 to 7 working days.

If the replacement product is not available, you may select an alternative product. Refunds are not available. exchange should be done in same product value what you purchased before ,refund are not available 

OFFER ZONE ITEMS

Returns and exchanges are not accepted for offer zone items or items purchased on sale.Even on Sizes not Accept

Important Notes

Returns and exchanges are not accepted for discounted products or items purchased on sale.

Refunds are subject to deduction of transaction charges/payment gateway charges/refund charges.

Payment gateway charges vary based on the mode of transaction used.

We strictly DO NOT EXCHANGE if the product is not in good condition.

can only accept back whole items. Please note that sets, multipacks, combos etc. are considered one and cannot be partially returned.

Customer Support

For any doubts or further assistance, send a message on WhatsApp at +91 6384815122.

We are committed to providing you with the best shopping experience possible. If you have any questions, concerns, or need assistance with your order, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure that your experience with us is nothing short of exceptional